Online Learning for Students: How to Get Library and Research Help

A research guide to help faculty and students find, access, and navigate online materials available through the library
Need Help?

Ask us!

Need Help?

Chat with an AJCU librarian

Chat with backup staff

Need in-depth help? Schedule a one on one research consultation.

Help with your Research

Raynor Memorial Libraries wants to help you succeed. If you need help with a digital scholarship project or a traditional research project - ask us! From meeting online with a subject specialist librarian for research help to asking a question via Chat, we are here to assist you.

Issues Accessing Online Materials

There are two main issues related to access: 

  • Authentication See Getting Started - Library Login and VPN to learrn more. (Library Login will work for most library materials!).
  • The cache and cookie history of your browser - clear these often and it should clear up any issues you are having (particularly for Chrome!) 

If you are still having issues - ask us! We're happy to help. Accessing materials off-campus is a common issue that we answer via chat. 

Ask a Librarian!

If you're having an issue finding or accessing online materials or need research support - ask us! Librarians from the information desk and the digital scholarship lab are working remotely to help you. 

At this time, we recommend that you use our 24/7 chat box (yes, it's really 24/7! you can find it on our homepage). Or you can schedule a remote research appointment with a research librarian or a digital scholarship librarian- see the links below. 

The "Ask a Librarian" link below directs you a page with a variety of ways to reach us.