Frequently Asked Questions (FAQs)
How do I create an ILL account?
Using your Marqnet credentials login to the Interlibrary Loan (ILLiad) system – the login is located on the left side of this guide (screen). The ILLiad system will recognize you as a first time user and prompt you to fill out the required User Information fields; name, contact information, etc.
I am experiencing problems logging into MY ILL ACCount (Illiad). What's wrong?
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If you are experiencing problems logging into your Interlibrary Loan (ILLiad) account AND you have your emarq email forwarded to another email address, please log directly into the emarq email system to verify that your password has not expired.
https://emarq.marquette.edu/
You can reset your emarq password at:https://reset.mu.edu/resetpage/login.aspx or contact the ITS Help Desk at (414) 288-7799.
- Report all other log in problems to the Interlibrary Loan office: Phone: (414) 288-7257 (Monday-Friday, 8:00-4:30) Email: mumemill@marquette.edu
NOTE: Interlibrary Loan cannot guarantee the receipt or timeliness of emails from the ILLiad system that have been routed through emarq to another email address
Where do I pick up and return my ILL material?
Interlibrary Loan materials are forwarded to the Raynor Library Circulation Desk (located on the left, as you enter through the turnstiles) for pick up. You can return your materials to this desk or to the Interlibrary Loan Office (located in the Memorial Library building on the left as you exit the bridge from Raynor).
How do I request a renewal?
A renewal can be requested for loans:
- That do not have a renewal prohibition (NO RENEWALS would be listed on the Interlibrary Loan label).
- Which have not previously received a renewal.
- That are not OVERDUE.
The ILLiad system DOES NOT allow a renewal to be requested more than seven days before the due date.
To request a renewal:
- Login to your Interlibrary Loan (ILLiad) account.
- From the ILLiad main menu, select the category labeled “View items that you have checked out along with due dates and a method to renew your loan”. (GO).
- Select the (transaction) number in the “View/Edit” column that corresponds to the item you wish to renew.
- Select “Request Renewal”.
You will receive an email confirmation when the Interlibrary Loan Office has forwarded the renewal request to the lending institution for consideration.
How do I view items delivered electronically?
- Login to your Interlibrary Loan (ILLiad) account.
- From the ILLiad main menu select the category labeled “View items that you have received for web delivery”. (GO).
- Select the number in the “Transaction #” column that corresponds to the item you wish to view.
PLEASE NOTE:
- ARTICLES ARE PURGED FROM THE WEBSERVER AFTER 30 DAYS!
- PRINT or SAVE a copy of the article before the 30 days has elapsed.
- You need Adobe Acrobat reader to view articles delivered electronically. You can download the free Adobe Acrobat at: http://get.adobe.com/reader/
How do I reactivate an electronic document after I have selected "Request Finished"?
- Contact the Interlibrary Loan Office with the transaction number (TN:#) at:
Phone: (414) 288-7257 (Monday-Friday, 8:00-4:30)
Email: mumemill@marquette.edu
- You will receive email notification when access to the document has been restored.
Why is this loan Library Use Only?
Library Use Only status is designated by the lending institution. We appreciate when an institution is willing to loan materials that are of a significant importance to their collection, in fragile condition or valuable (irreplaceable). We MUST honor the restrictions of lending institutions.
If you have an assigned research carrel in the Memorial Library, you may request permission to keep library use only materials in your carrel. This must be done on a case-by-case basis. Contact the Interlibrary Loan Office to initiate this process.
Phone: (414) 288-7257 (Monday-Friday, 8:00-4:30)
Email: mumemill@marquette.edu
Why did I receive this article in print?
- Review the article, questionable text or image quality that would not allow for scanning of the article is one reason for receiving an article in print.
- MOST of the time articles are received in print due to Copyright Law or the Copyright Holder prohibits electronic distribution.
PLEASE NOTE:
- For articles that cannot be delivered electronically due to copyright prohibitions, Marquette University Interlibrary Loan has paid a copyright fee (usually $25.00--$30.00) to provide a single copy for personal academic use.
- If you fail to pick up articles received in print where a copyright fee has been incurred further requests that require a copyright fee may be cancelled.
- The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproduction of copyrighted materials. IT IS A VIOLATION OF COPYRIGHT LAW TO DISTRIBUTE OR REPRODUCE THIS MATERIAL ELECTRONICALLY OR IN PAPER FORMAT BEYOND A SINGLE COPY FOR YOUR OWN PERSONAL USE.
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